Frequently asked questions
Everything you need to know about our in-home training services.
What methods do you use to train?
All of our training is based on positive reinforcement methods. We do not use correction chains, compulsion, intimidation, physical force, spray collars, electronic collars, prong collars, forcing dogs or puppies onto their backs, or muzzle grabs. Hitting, yelling, or any forceful methods toward dogs are not used or tolerated.
When you train with us, you agree that our approach focuses on positive, reward-based methods. We will not advocate for or use aversive techniques in our training.
Do you travel outside the Mornington Peninsula?
We're based on the Mornington Peninsula and that's where most of our work happens. We'll occasionally travel as far as Frankston, but anything beyond that is generally outside our service area. If you're nearby and not sure whether we cover your suburb, get in touch and we'll let you know.
Do you train dogs of any breed, age and size?
Yes. We also train people of any breed, age and size.
My puppy is older than 16 weeks – is it too late to start training?
Not at all. While the early socialisation window (up to around 16 weeks) is an important developmental period, dogs of any age can learn new behaviours and unlearn unwanted ones. Older puppies, adolescents and adult dogs all benefit from training – it's never too late to start building a better relationship with your dog.
How quickly can I expect to see results?
That depends. If your dog has been practising an unwanted behaviour for 2 years, it won't change in 2 weeks. Often the in-home consultation gives you the information you need to train the new behaviour with minimal follow-up, but practice is the key to success.
Many behaviours take multiple sessions. If you'd like us to do more of the training, a few visits each week will get results quickly.
Will my dog put on weight from positive reinforcement training with treats?
It's a fair concern. When training with food, we recommend using tiny pieces and subtracting these from your dog's daily food ration. Training is also good mental and physical exercise – you may even substitute a training session for one of your dog's regular mealtimes.
Can children be involved in training sessions?
Absolutely. Training works best when the whole family is on the same page, and we love including children in age-appropriate ways during in-home sessions. For safety, children under 16 can't be the primary handler, but they're welcome to take part in activities under adult supervision.
What happens if the weather is very hot, or wet and cold?
We train in most weather conditions, but safety always comes first. During Mornington Peninsula summers, temperatures can climb into the mid-30s, and dogs struggle to regulate their body temperature in that heat. If forecast conditions are unsafe for your dog, we'll be in touch to reschedule.
Cold and wet weather is generally fine, and much of the training can happen indoors at your home anyway.
Why do some dogs need a referral to a Veterinary Behaviourist?
Sometimes training alone isn't enough. Dogs experiencing generalised anxiety, separation anxiety, fear aggression, or other complex behavioural issues may need additional support – often including medication – before their brain is in a state where it can learn.
Only a veterinarian can prescribe medication. We highly recommend seeing a Veterinary Behaviourist where possible, as they have specialist knowledge in this field. We're happy to work alongside your vet or behaviourist as part of an integrated plan.
Can I get a refund?
Refunds are not given for change of mind on any service you've booked and paid for. Legitimate refund requests will be considered on a case-by-case basis and are at the discretion of Pawsome Interactions management.
